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New Reviewer

Hose is broken warranty was covered they said but never sent the new hose

Ray Padula - Hose is broken warranty was covered they said but never sent the new hose
Ray Padula - Hose is broken warranty was covered they said but never sent the new hose
Ray Padula - Hose is broken warranty was covered they said but never sent the new hose
Ray Padula - Hose is broken warranty was covered they said but never sent the new hose
Ray Padula - Hose is broken warranty was covered they said but never sent the new hose
Ray Padula - Hose is broken warranty was covered they said but never sent the new hose
Purchased a 100foot hose broke in less than 6 months, been sending emails and leaving messages because they dont answer the phone and no one will return my calls. They promised a replacement and it never came, this is terrible customer service and no one should buy this brand made *** and theres no warranty because they dont call u back

User's recommendation: Don’t buy Ray padula products.

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1 comment
#2264963

Same experience with lifetime warranty hose. First one burst within a week.

I returned it to the store and it was replaced. The second one burst in a month.

I thought I would return it in the spring but it was after 90 days and I was told to contact the company. After multiple promises to send a replacement, nothing.

ID
#3573714 Review #3573714 is a subjective opinion of poster.
Location
Guelph, Ontario
Cons
  • No response from customer service on wartanty
  • Worse customer service
  • Poor communication
Loss
$55
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Terrible Customer Service